INFORMATION QUESTIONS

ABOUT CELESTIA

Why switch?
  • Switching to Celestia electric toothbrushes enhances your oral care.
  • They reach tight spaces, removing 100% more plaque and promoting gum health.
  • With innovation akin to Celestia provides consistent, dentist-inspired cleaning with round brush heads.
  • This precision, paired with electric convenience, is a smart choice for superior oral health. Upgrade to Celestia for an effective daily routine.
How to brush your teeth?

Using a Celestia electric toothbrush is a simple and effective way to maintain optimal oral hygiene. Here's a step-by-step guide on how to use your Celestia electric toothbrush for the best results:

Step 1: Ensure your Celestia electric toothbrush is fully charged. Most models have charge level indicators to help you keep track.

Step 2: Apply a pea-sized amount of toothpaste to the brush head. To prevent splashing, guide the brush head to your teeth before turning it on.

Step 3: Begin with the outside surfaces of your teeth. Guide the brush head slowly from tooth to tooth, holding it in place for a few seconds against each tooth before moving to the next one. Follow the contour of each tooth and the curve of your gums.

Step 4: Repeat the same process on the inside surfaces of your teeth.

Step 5: Continue by brushing the chewing surfaces of your teeth, including the areas behind your back teeth.

Step 6: Direct the brush head along the gum line and onto the gums. Be gentle; there's no need to press hard or scrub.

Step 7: Consider gently grazing the brush head along your tongue and the roof of your mouth, from back to front, to help freshen your breath.

Remember, Celestia electric toothbrushes are designed to do the work for you. Avoid pressing too hard; simply guide the brush while it delivers the brushing action. Some models even come with pressure sensors to alert you if you're brushing too vigorously.

Step 8: To ensure a thorough clean, aim to brush for at least two minutes. Allocate about 30 seconds to each quadrant of your mouth (upper right, upper left, lower right, and lower left). Most Celestia electric toothbrushes have built-in timers to help you keep track.

Step 9: For optimal hygiene, replace the brush head on your Celestia electric toothbrush every three months, as recommended by dentists.

By following these steps, you can make the most of your Celestia electric toothbrush and maintain excellent oral health.

Why oral hygiene is important?
  • Oral hygiene is vital for overall well-being, preventing issues like cavities and gum disease. Simple changes in your routine can prevent most dental problems.
  • Dental plans may cover yearly checkups at little cost; scheduling and attending them is prudent. Early identification of issues can save on costly procedures.
  • For clean, cavity-free teeth, brush twice daily and floss regularly. Visit your dentist annually for early issue detection.
  • If bottled water is your primary source of hydration, you may miss out on the tooth decay prevention benefits of fluoride found in tap water. Consider this when choosing your beverages.
  • Excessive soda, coffee, and alcohol, rich in phosphorous, can deplete calcium, causing tooth decay and gum issues. Choose milk to strengthen teeth and enhance enamel for a beautiful smile.
  • Low-carb diets, despite their popularity, can result in bad breath. A balanced diet that promotes dental health can reduce the risk of tooth decay.
  • After 20, bone loss surpasses formation. Replenish calcium through supplements and a diet rich in leafy greens for strong teeth and a healthier smile.
  • In summary, prioritizing oral hygiene is crucial for long-term dental health. Simple adjustments to your routine and dietary choices can lead to a vibrant smile and a stronger, more resilient mouth.
INFORMATION QUESTIONS

Order Question

How do I cancel or change my order?

We regret to inform you that once an order has been placed, it is not possible for us to make any changes or cancellations. We make every effort to ensure that our customers receive their orders promptly, and the processing of orders commences immediately upon submission. Our aim is to assist you in acquiring the correct items, so kindly proceed to the bottom of the page and reach out to our Customer Service Team for assistance.

How do I return my order?

To ensure your utmost satisfaction, we gladly accept returns in adherence to the following

Return Policy:

For items that are Defective, Damaged, or Incorrect:

Should you receive an item that is damaged, defective, or not as ordered, you are eligible for either a replacement or a full refund, as outlined in our Refund Procedures.

To initiate your return, please scroll down the page and get in touch with us at 0311-4519666 to connect with a Customer Service Representative. It is essential that the item was purchased from us within 60 days from the date on which we provided it to you.

Refund Procedures:

If you qualify for a refund related to a return, the following conditions will be applicable:

  • A refund will be issued only if a replacement is unavailable for damaged or defective items.
  • The refund will be processed using the original payment method used for the purchase.
  • The refunded amount will be equal to the purchase price you paid for the returned item, accounting for any discounts, promotions, or coupons applied, along with any applicable sales tax.
  • Please allow some time for your credit card issuer to reflect the credit in your account. The timing of this credit is determined by your credit card company, and it may take a full billing cycle for the credit to appear on your account.

For inquiries regarding the status of your refund, please contact us at 0311-4519666 to speak with a Customer Service Representative.

I received the incorrect item

We apologize any inconvenience you may have experienced and are committed to resolving the issue to your satisfaction. Kindly proceed by scrolling down the page and reaching out to our Customer Service Team.

Items were missing from my order

We regret any inconvenience you've encountered and are dedicated to rectifying the situation. To seek resolution, kindly continue by scrolling down the page and reaching out to our Customer Service Team.

I received the damaged item

We deeply regret any inconvenience you've experienced and are committed to resolving it to your satisfaction. Please proceed by scrolling down the page and getting in touch with our Customer Service Team.

I received the damaged item

We deeply regret any inconvenience you've experienced and are committed to resolving it to your satisfaction. Please proceed by scrolling down the page and getting in touch with our Customer Service Team.

INFORMATION QUESTIONS

Payment and account

What forms of payment are accepted?

Cash on Delivery is one of the payment methods for making purchases on Celestiapk.com. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it.

How do I change my payment method?

You can add or update your payment methods by selecting the payments options section in Your Account

How do I update my billing address?

To update your billing address, go to Billing Address. Locate the payment method you wish to update the billing address for and click the + sign, then click Edit

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